ENTR

How would you communicate a feature delay to stakeholders?

Model answer

Model answerDelays need to be communicated early, with context, and with a plan. The worst thing is to say nothing until the deadline passes. I'd communicate: what changed, why it changed, what the new timeline is, and what we're doing to prevent it from slipping again. I'd avoid being defensive — delays happen, and the team's credibility comes from honesty and recovery, not from never being late.

Framework · Communication Framework

  1. EEarly
    Communicate as soon as you know — never wait until the deadline
  2. CContext
    Explain why, not just what — stakeholders can handle truth, not ambiguity
  3. PPlan
    Always pair bad news with a recovery plan and revised timeline
  4. DDownstream impact
    Check what the delay affects and address it proactively before being asked

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