ENTR

How do you maintain product quality as you scale the team rapidly?

Model answer

Model answerQuality degrades at scale because coordination cost rises faster than output. The solution isn't more process — it's clearer principles. I'd codify what 'good' looks like for this product: a written quality bar that new PMs and engineers can use to self-evaluate. I'd also protect a percentage of each sprint for quality work — if it's not scheduled, it won't happen. And I'd track quality metrics (bug rate, NPS, task completion) alongside velocity metrics.

Framework · Roadmap Resilience

  1. PPrinciples over process
    A written quality bar scales better than a review process
  2. RReserve capacity
    20% of every sprint for quality, tech debt, and polish — non-negotiable
  3. MMeasure quality explicitly
    Bug rate, NPS, task completion rate belong on the same dashboard as velocity
  4. CCelebrate quality wins
    Shipping a fast, bug-free feature should get as much recognition as shipping a big one

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